24X7 SERVICE DESK
Our new world demands users to be supported no matter where they are or when they need it. Sounds like home to us.
As part of Xterra’s IT Managed Services, our Service Desk provides your team with 24/7 access to experts to keep everyone connected and effective and give you peace of mind. We understand that the Service Desk is a critical component of efficient IT operations, enabling accurate recording and processing of end-user service requests; it’s also where you can inspire an exceptional level of customer satisfaction.
A HAPPY CUSTOMER
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User-based remote and online support
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ITIL-Based ticketing system
IT Infrastructure Library (ITIL) is a set of best practices for effective IT Service management. Today, it’s widely adopted by many organizations to streamline business operations. So how does ITIL benefit you? Our ITIL-based ticketing system includes a set of different processes that can be implemented based on your organization’s needs and maturity – improving processes and optimizing workflows.
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Desktop sharing assistance
Remote desktop sharing capability is a fundamental part of any remote desktop management strategy. This enables technicians to perform operations remotely for hassle-free troubleshooting. With our precise remote desktop software, you can remotely control Windows, Linux, and Mac computers in your network.
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Smartphone and tablet support
Get immediate access to our smartphone and tablet technicians whenever you need them. From the smallest tasks to daunting error messages, Xterra Technicians have the expertise to address any issue that comes up. Our technicians are based in the United States and are well-versed in all the latest technology and devices. From setting up a new device to migrating your data and apps to a new one, we’re here to handle it all.
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