CollaborationMost organizations that planned to move to Teams Only are already there, which means cleaning up the old...
Services – Operator Connect
Turn Microsoft Teams Into Your Business Phone System
with Operator Connect
Deploy Microsoft Teams Phone with a fully managed Operator Connect solution designed for organizations that need reliable calling, fast deployment, and a partner that understands enterprise communications.
Cloud Revolution helps organizations migrate from legacy telephony and Direct Routing complexity into a simpler, Microsoft-aligned Teams calling environment.
2025 / Finalist
Microsoft Teams Partner of the Year Award
2024 / Finalist
Microsoft Teams Partner of the Year Award
2023 / Winner
Microsoft Teams Partner of the Year Award
Why Operator Connect
Why Organizations Choose Operator Connect
A fully managed route to Teams Phone, without the infrastructure that usually comes with it.
Reduce Direct Routing Complexity
Direct Routing introduces unnecessary operational overhead through SBC management, carrier coordination, infrastructure maintenance, and ongoing support requirements.
Operator Connect provides a simpler, Microsoft-aligned alternative for Teams Phone deployment.
Simplify Teams Phone Management
Operator Connect allows administrators to manage calling services directly within the Teams Admin Center without relying on fragmented carrier portals or complex voice infrastructure.
The result is a more streamlined operational model for internal IT teams.
Accelerate Teams Phone Deployment
Operator Connect enables organizations to deploy PSTN calling in Teams faster without the delays often associated with traditional telephony projects.
Get operator support with number porting, user migration, and deployment planning. Manage ongoing implementations with calling configuration, Teams Phone enablement, and adoption support.
Improve Operational Reliability
Cloud Revolution delivers Operator Connect solutions designed around stability, operational continuity, and Microsoft-aligned best practices.
Right Fit
Is Operator Connect the Right Fit?
Operator Connect is typically the best fit for organizations that:
Already use Microsoft Teams extensively
Want to simplify voice infrastructure
Need reliable PSTN calling in Teams
Prefer a fully managed voice model
Want to reduce Direct Routing complexity
Need faster deployment timelines
Want easier administration and support
Are modernizing legacy telephony environments
Compare
Operator Connect vs Direct Routing
Both deliver PSTN calling in Teams. The right one depends on how much voice infrastructure you want to own.
| Operator Connect Is Often Preferred When | Direct Routing May Be Better When |
|---|---|
| Simplicity is a priority | Complex routing requirements exist |
| Internal SBC management is unnecessary | Analog device integration is required |
| Standard PSTN requirements are sufficient | Certain contact center environments need deeper integration |
| Faster deployment timelines are important | Highly customized voice deployments are needed |
| Operational overhead needs to be reduced | Specialized compliance requirements exist |
| IT teams want simplified administration | Existing Direct Routing investments need to be retained |
What You Get
What You Get from Operator Connect
Clear PBX
Defined path from legacy telephony to Microsoft Teams Phone.
Faster Adoption
Users get a phone experience that just works.
Reduced Telephony Costs
Consolidated carriers, lower per-seat cost, fewer contracts.
Fewer Systems to Manage
Retire SBCs, PBX, and overlapping voice tools.
Improved Call Quality
Designed-in network, QoS, and routing for clean voice.
Lower Operational Overhead
Smaller voice ops footprint, simpler change management.
Custom Quote
Get a Custom Operator Connect Quote
Every Teams Phone deployment has different requirements. Cloud Revolution provides tailored Operator Connect recommendations based on:
User countExisting telephony environmentGeographic coverageNumber porting requirementsTeams licensingMigration complexityOperational requirements
Get a quote built around your environment.
Share your user count and current telephony setup and we will come back with a tailored Operator Connect recommendation.
How It Starts
Simple Next Steps
Three steps from first conversation to a quote you can act on.
Share Your Requirements
Tell us about your Teams environment, user count, and current telephony setup.
We Review Your Environment
Our Teams specialists evaluate the best-fit voice architecture for your organization.
Receive a Tailored Recommendation
Get a custom Operator Connect quote and deployment guidance aligned to your business needs.
Ready When You Are
Ready to Modernize Microsoft Teams Calling?
Whether you’re replacing legacy phone systems, moving away from Direct Routing complexity, or rolling out Teams Phone across your organization, Cloud Revolution helps you deploy the right Operator Connect solution with less complexity and faster time to value.
Get
A tailored Operator Connect recommendation
Transparent pricing based on your environment
Guidance on Operator Connect vs Direct Routing
Support with migration, number porting, and deployment planning
A Microsoft-aligned Teams calling strategy built for long-term scalability
Get a Quote Online
Answer a few questions about your environment and get a custom Operator Connect quote without waiting for a call.
Takes a few minutes. No obligation.
Book a Discovery Call
Talk through your current telephony, Direct Routing footprint, and timelines with a Teams Voice specialist.
No obligation. 30-minute call.
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