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default icon Video , Webinar

What do the customers need?

August 2, 2024

In this video, the speaker explores the essential needs of customers when interacting with chatbots. They emphasize the importance of intuitive design, contextual awareness, and seamless escalation pathways to enhance user experience. By drawing on insights from consumer interactions, the speaker highlights common frustrations and the necessity for strategically developed chatbots that can adapt and respond effectively to customer inquiries.

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