Insights on Conversational AI from Kathy Sobus

In this video, Kathy Sobus of Sobus Consulting discusses the vital considerations for implementing conversational AI in customer service. She emphasizes the importance of balancing cost, speed, and compliance while addressing potential challenges, such as the accuracy of AI-generated information. Kathy explores how AI tools can enhance customer and agent experiences, ultimately guiding organizations in developing effective strategies tailored to their specific needs.