Business ProcessAI is projected to add $15.7 trillion to the global economy by 2030—and asset management is at the...
CommunicationIt’s a common combination: you have 8×8 for VoIP, unified comms, or contact center but now you’re using...
CommunicationIf you’re a busy CEO, you don’t have time to field all your calls throughout the day. Heck,...
Business ProcessWhen you opt for Microsoft Teams, the average user sends chat messages, makes calls, and attends meetings. Some...
Business ProcessAI is projected to add $15.7 trillion to the global economy by 2030—and asset management is at the...
CommunicationIt’s a common combination: you have 8×8 for VoIP, unified comms, or contact center but now you’re using...
Business ProcessWhen you opt for Microsoft Teams, the average user sends chat messages, makes calls, and attends meetings. Some...
Business ProcessIf you’ve opened LinkedIn or been anywhere near the Microsoft site recently, you’ll have done well to miss...
Business ProcessYou’re under pressure to adopt Copilot because it seems like the rest of the world is going that...
CommunicationWhen moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Business Process“They” badge moving to a cloud phone system as the last PBX migration you’ll undertake. But the reality...
Business ProcessMoving from an on-premises PBX, or even a competing cloud provider, to Teams Phone is often the last...
Business ProcessYou’re considering migrating to Microsoft Teams voice and you’ve got an idea of what your future telephony looks...
Customer ExperienceHalfway through 2024, it became apparent that AI was firmly here to stay. That is, in the business...
Thought LeadershipIn the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
CommunicationWhat seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
