If your organization operates in financial services, healthcare, emergency services, government, or any regulated environment, “recording calls” is...
Communication
Communication
Microsoft Teams SMS: Complete Guide to Native, Third-Party, and Carrier Solutions
With the growing demand for text messaging in business environments, Microsoft Teams now offers multiple pathways for SMS...
Communication, Collaboration, Thought Leadership, Business Process
The Feature Parity Trap in Microsoft Teams (And What Actually Matters in...
I’ve spent the past 18 years configuring handsets, provisioning licenses, rolling out phone systems, and most recently writing...
Communication
The ROI of Microsoft Teams Phone
Microsoft Teams Phone delivers 143% ROI for enterprises and 146% ROI for SMBs with payback periods under six...
Communication
How To Integrate 8×8 With Microsoft Teams
It’s a common combination: you have 8×8 for VoIP, unified comms, or contact center but now you’re using...
Communication
How To Set Up Call Delegation In Microsoft Teams
If you’re a busy CEO, you don’t have time to field all your calls throughout the day. Heck,...
Communication
How To Set Up Paging In Microsoft Teams
When moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Communication, Business Process
How To Migrate Cisco To Teams Phone
Whether you’re on-premises PBX business (CUCM) or a cloud-first Webex business, the allure of migrating to Teams Phone...
Communication
5 Complex Scenarios For Call Delegation In Microsoft Teams
What seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
Communication
Exploring The Microsoft Teams SIP Gateway
What if there was a magical way you could connect your legacy and complex devices to Microsoft Teams?...
Communication
Project Management in Teams
Project managers know there are certain tools that help us be successful when running a project. In our...