Business ProcessCopilot can transform productivity, but without strategic planning—covering infrastructure, data hygiene, governance, tailored training, and ongoing measurement—it risks...
Business ProcessNo matter where you look, everybody in the Microsoft ecosystem is talking about Copilot. You may even be...
CommunicationMicrosoft Teams Phone delivers 143% ROI for enterprises and 146% ROI for SMBs with payback periods under six...
Business ProcessAs AI becomes increasingly embedded in workplace tools, questions of data protection, privacy, and trust have never been...
CommunicationWhen moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Business Process“They” badge moving to a cloud phone system as the last PBX migration you’ll undertake. But the reality...
Business ProcessMoving from an on-premises PBX, or even a competing cloud provider, to Teams Phone is often the last...
Business ProcessYou’re considering migrating to Microsoft Teams voice and you’ve got an idea of what your future telephony looks...
Customer ExperienceHalfway through 2024, it became apparent that AI was firmly here to stay. That is, in the business...
Thought LeadershipIn the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
CommunicationWhat seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
Thought LeadershipWhen you make an investment into Microsoft Teams, it must be exactly that: an investment. Many businesses make...
Customer ExperienceWhen deciding whether to stay native and use Dynamics 365 contact center versus using a certified third-party contact...
CommunicationWhat if there was a magical way you could connect your legacy and complex devices to Microsoft Teams?...
