Communication, Business ProcessBCU, a not-for-profit, member-owned credit union, had a service desk that wasn’t struggling with a lack of expertise....
Communication, CollaborationIf your organization operates in financial services, healthcare, emergency services, government, or any regulated environment, “recording calls” is...
CommunicationWith the growing demand for text messaging in business environments, Microsoft Teams now offers multiple pathways for SMS...
CollaborationEveryone’s talking about Microsoft Copilot. Few are actually ready for it. Some organizations are already seeing genuine productivity...
Customer ExperienceHalfway through 2024, it became apparent that AI was firmly here to stay. That is, in the business...
Communication, Business ProcessWhether you’re on-premises PBX business (CUCM) or a cloud-first Webex business, the allure of migrating to Teams Phone...
Thought LeadershipIn the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
CommunicationWhat seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
Thought LeadershipWhen you make an investment into Microsoft Teams, it must be exactly that: an investment. Many businesses make...
Customer ExperienceWhen deciding whether to stay native and use Dynamics 365 contact center versus using a certified third-party contact...
CommunicationWhat if there was a magical way you could connect your legacy and complex devices to Microsoft Teams?...
Customer ExperienceAt Cloud Revolution, we believe that exceptional customer experience (CX) is the cornerstone of business success. As a...
Business ProcessThroughout Lync, Skype for Business and Team’s I have seen one topic be a large grey area for...
Business ProcessThe rapidly evolving digital ecosystem has ushered in a plethora of opportunities for businesses to refine operational efficiencies...
Business ProcessAs organizations look to modernize their communication infrastructure, many are turning to cloud-based phone systems as a way...
UncategorizedCloud Revolution has joined the exclusive 8×8 Elevate Microsoft Partner (MP) Program, allowing us to help enterprises adopting...
