Business ProcessMicrosoft 365 Copilot readiness has little to do with whether you can buy the license. It has everything...
Business ProcessIf you’ve been researching AI for your business, you’ve probably asked yourself one of the most common questions...
Business ProcessThe new Microsoft Copilot Credits model introduces a common usage-based currency across Microsoft’s growing portfolio of AI and...
Business ProcessYou didn’t invest in Microsoft Copilot so employees could write emails a little faster. You invested because leadership...
Business ProcessIf you’ve opened LinkedIn or been anywhere near the Microsoft site recently, you’ll have done well to miss...
Business ProcessThe tools we use in the workplace can either slow us down or propel us forward. AI is...
Business ProcessYou’re under pressure to adopt Copilot because it seems like the rest of the world is going that...
CommunicationWhen moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Business Process“They” badge moving to a cloud phone system as the last PBX migration you’ll undertake. But the reality...
Business ProcessMoving from an on-premises PBX, or even a competing cloud provider, to Teams Phone is often the last...
Business ProcessYou’re considering migrating to Microsoft Teams voice and you’ve got an idea of what your future telephony looks...
CollaborationMicrosoft Teams Rooms (MTRs) are one of the greatest components in Teams. You get seamless hybrid meeting experiences,...
Customer ExperienceHalfway through 2024, it became apparent that AI was firmly here to stay. That is, in the business...
Communication, Business ProcessWhether you’re on-premises PBX business (CUCM) or a cloud-first Webex business, the allure of migrating to Teams Phone...
Thought LeadershipIn the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
CommunicationWhat seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
