Business ProcessWith customer-facing Microsoft organizations under pressure to implement capable virtual agents, better quality assurance, and clearer insights into...
Business ProcessEnterprise AI needs more than a useful chatbot. Businesses need to control who can use AI, what information...
Thought LeadershipMost organizations don’t have a Microsoft 365 licensing problem. They have a licensing visibility problem. And somewhere in...
Business ProcessWhile Microsoft Copilot has received plaudits and praise from one section of the Microsoft world (users, commentators, leaders...
Business ProcessRolling out Microsoft Teams isn’t usually the difficult part. Getting people to use it consistently, replacing legacy technology,...
Communication, Business ProcessBCU, a not-for-profit, member-owned credit union, had a service desk that wasn’t struggling with a lack of expertise....
Communication, CollaborationIf your organization operates in financial services, healthcare, emergency services, government, or any regulated environment, “recording calls” is...
CommunicationWith the growing demand for text messaging in business environments, Microsoft Teams now offers multiple pathways for SMS...
CollaborationEveryone’s talking about Microsoft Copilot. Few are actually ready for it. Some organizations are already seeing genuine productivity...
Business ProcessIf you lead a B2B sales or citizen engagement team, you’ve probably felt the limits of traditional coaching....
Thought Leadership1. Why has our Teams Phone migration introduced instability into a core business function? At the CIO level,...
Work-from-Anywhere, Thought LeadershipOne of the most common questions organizations ask is: “Is Microsoft 365 Copilot safe, and what are the...
Thought LeadershipAcross many organizations today, a familiar message is landing in inboxes and leadership meetings: “We need to start...
Thought LeadershipMicrosoft has introduced a new top-tier SKU: Microsoft 365 E7. On paper, it looks simple. One licence that...
Thought LeadershipWe’ve come a long way, eh? From ChatGPT being used for poems to Microsoft holding a 27% stake in...
Thought LeadershipMicrosoft’s Copilot ecosystem is evolving quickly. And with it, the terminology is becoming harder to follow. Two of...
