Business ProcessIf you lead a B2B sales or citizen engagement team, you’ve probably felt the limits of traditional coaching....
Thought Leadership1. Why has our Teams Phone migration introduced instability into a core business function? At the CIO level,...
Work-from-Anywhere, Thought LeadershipOne of the most common questions organizations ask is: “Is Microsoft 365 Copilot safe, and what are the...
Thought LeadershipAcross many organizations today, a familiar message is landing in inboxes and leadership meetings: “We need to start...
Business ProcessIf you’ve opened LinkedIn or been anywhere near the Microsoft site recently, you’ll have done well to miss...
Business ProcessThe tools we use in the workplace can either slow us down or propel us forward. AI is...
Business ProcessYou’re under pressure to adopt Copilot because it seems like the rest of the world is going that...
CommunicationWhen moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Business Process“They” badge moving to a cloud phone system as the last PBX migration you’ll undertake. But the reality...
Business ProcessMoving from an on-premises PBX, or even a competing cloud provider, to Teams Phone is often the last...
Business ProcessYou’re considering migrating to Microsoft Teams voice and you’ve got an idea of what your future telephony looks...
CollaborationMicrosoft Teams Rooms (MTRs) are one of the greatest components in Teams. You get seamless hybrid meeting experiences,...
Customer ExperienceHalfway through 2024, it became apparent that AI was firmly here to stay. That is, in the business...
Communication, Business ProcessWhether you’re on-premises PBX business (CUCM) or a cloud-first Webex business, the allure of migrating to Teams Phone...
Thought LeadershipIn the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
CommunicationWhat seems like quite a basic feature, call delegation in Microsoft Teams can support some highly productive and...
