Communication, Business ProcessBCU, a not-for-profit, member-owned credit union, had a service desk that wasn’t struggling with a lack of expertise....
Communication, CollaborationIf your organization operates in financial services, healthcare, emergency services, government, or any regulated environment, “recording calls” is...
CommunicationWith the growing demand for text messaging in business environments, Microsoft Teams now offers multiple pathways for SMS...
CollaborationEveryone’s talking about Microsoft Copilot. Few are actually ready for it. Some organizations are already seeing genuine productivity...
Business ProcessAI is projected to add $15.7 trillion to the global economy by 2030—and asset management is at the...
CommunicationIt’s a common combination: you have 8×8 for VoIP, unified comms, or contact center but now you’re using...
CommunicationIf you’re a busy CEO, you don’t have time to field all your calls throughout the day. Heck,...
Business ProcessWhen you opt for Microsoft Teams, the average user sends chat messages, makes calls, and attends meetings. Some...
Business ProcessIf you’ve opened LinkedIn or been anywhere near the Microsoft site recently, you’ll have done well to miss...
Business ProcessThe tools we use in the workplace can either slow us down or propel us forward. AI is...
Business ProcessYou’re under pressure to adopt Copilot because it seems like the rest of the world is going that...
CommunicationWhen moving to Microsoft Teams, one of the biggest selling points is that you’re “unifying your communications” and...
Business Process“They” badge moving to a cloud phone system as the last PBX migration you’ll undertake. But the reality...
Business ProcessMoving from an on-premises PBX, or even a competing cloud provider, to Teams Phone is often the last...
Business ProcessYou’re considering migrating to Microsoft Teams voice and you’ve got an idea of what your future telephony looks...
CollaborationMicrosoft Teams Rooms (MTRs) are one of the greatest components in Teams. You get seamless hybrid meeting experiences,...
