Communication, Collaboration, Thought Leadership, Business ProcessI’ve spent the past 18 years configuring handsets, provisioning licenses, rolling out phone systems, and most recently writing...
Thought Leadership
Thought Leadership, Business Process
Microsoft E5 Licensing: Where Enterprises Lose Value — and How to Fix...
The Microsoft E5 license is the most powerful yet most underused license in all of IT and telecoms. ...
Thought Leadership
ROI of Microsoft 365 Copilot: Real-World Performance Metrics
Microsoft 365 Copilot has been shown to deliver up to 353% ROI within three years for small and...
Thought Leadership
Why Is Teams Phone Not More Popular?
In the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
Thought Leadership
How To Extend The ROI Of Your Microsoft Teams Investment
When you make an investment into Microsoft Teams, it must be exactly that: an investment. Many businesses make...