Thought Leadership1. Why has our Teams Phone migration introduced instability into a core business function? At the CIO level,...
Thought Leadership
Work-from-Anywhere, Thought Leadership
Is Microsoft 365 Copilot Safe? Security Risks and What to Review Before...
One of the most common questions organizations ask is: “Is Microsoft 365 Copilot safe, and what are the...
Thought Leadership
Told to “Do AI”? Here’s a Safe Starting Point with Microsoft Copilot
Across many organizations today, a familiar message is landing in inboxes and leadership meetings: “We need to start...
Thought Leadership
We Asked Copilot To Tell Us Everything About The Microsoft E7 License
Microsoft has introduced a new top-tier SKU: Microsoft 365 E7. On paper, it looks simple. One licence that...
Thought Leadership
The State of Microsoft 365 Copilot
We’ve come a long way, eh? From ChatGPT being used for poems to Microsoft holding a 27% stake in...
Thought Leadership
Microsoft 365 Copilot vs Copilot Agents: How Do They Compare?
Microsoft’s Copilot ecosystem is evolving quickly. And with it, the terminology is becoming harder to follow. Two of...
Thought Leadership
Copilot Chat vs Microsoft 365 Copilot: What’s the Difference?
Microsoft now uses the term “Copilot” across several AI experiences, which can make it difficult for organizations to...
Communication, Collaboration, Thought Leadership, Business Process
The Feature Parity Trap in Microsoft Teams (And What Actually Matters in...
I’ve spent the past 18 years configuring handsets, provisioning licenses, rolling out phone systems, and most recently writing...
Thought Leadership, Business Process
Microsoft E5 Licensing: Where Enterprises Lose Value — and How to Fix...
The Microsoft E5 license is the most powerful yet most underused license in all of IT and telecoms. ...
Thought Leadership
ROI of Microsoft 365 Copilot: Real-World Performance Metrics
Microsoft 365 Copilot has been shown to deliver up to 353% ROI within three years for small and...
Thought Leadership
Why Is Teams Phone Not More Popular?
In the State of Microsoft Teams 2025, I wrote:, “If we take the 320 million monthly active users...
Thought Leadership
How To Extend The ROI Of Your Microsoft Teams Investment
When you make an investment into Microsoft Teams, it must be exactly that: an investment. Many businesses make...